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Twenty Practical Steps to Better Corporate Governance | The Corporate Secretaries International Association (CSIA)

Twenty Practical Steps to Better Corporate Governance | The Corporate Secretaries International Association (CSIA) Please click the li...

Tuesday, May 9, 2017

IDG Contributor Network: County/municipal IT customer service and the RACI model

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Because Mother Nature is so stingy when she doles out the gene for common sense, frameworks and standards for IT governance had to be invented.

An example

Recently, I heard about an incident in which a municipal IT director was planning and executing significant changes to a department’s critical infrastructure without informing the customer — the department personnel. After being confronted, he insisted that he wasn’t required to inform the stakeholders because it was routine and he didn’t need departmental approval. Huh! To make matters worse, the changes involved significant risks that were far beyond the understanding of that IT director and his staff.

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May 09, 2017 at 03:40PM

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from Jeffrey Morgan

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