Americans still hate their pay TV providers and their ISPs. That’s not just hyperbole. The annual ACSI customer satisfaction survey of thousands of consumers ranks those outfits lower than the other 41 industry segments measured in the survey.
Although wireless carriers also ranked very poorly, they at least improved a bit over last year, possibly because there’s finally some competition in that market, says ACSI founder Claes Fornell. But that’s not the case for the pay TV crowd, which in most cases got even worse over the last 12 months.
“The threat of competition does not appear to be encouraging improvement fast enough for pay TV,” Fornell said in a press release. “Customer service remains abysmal, and viewers are continuing to switch over to streaming services with much higher customer satisfaction.
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May 24, 2017 at 04:45PM
from Bill Snyder
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