Reporting to the SVP of Broadcast Monitoring, the Junior Systems Administrator is responsible for maintaining and enhancing the Pattern Recognition system, a unique and large configuration of computers running proprietary software used for video & audio identification from TV channels throughout North America.
Location & Hours:
- This position requires physical proximity to our primary data center, which is in Jersey City, NJ
- Hours will be 4p-Midnight, Sunday-Thursday + limited emergency off-hour support
Responsibilities:
- Interprets, evaluates, and resolves alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products as needed
- Assist on R&D, testing, and deployment of new networks, workstations, and additions/changes to our collection footprint
- Proactively monitors the Collection environment to ensure proper collection.
- Reports problems with procedures and makes suggestions for improvement
- Identifies and recommends solutions
- Opens, assigns and tracks status of service requests and escalates when needed to ensure issues are addressed in a timely manner
- Clearly documenting any-to-all of the above as needed
Requirements:
- This position requires knowledge of IT operations, hardware, software, networks and procedures to resolve most inquiries independently
- Strong experience with Windows 7 and up including Windows Server 2012 and up, MS Office 2010, and other related technologies
- Associate's degree and IT field experience
- A+ certification or equivalent experience is required
Knowledge in the following area is a plus:
- Network concepts (TCPIP, Client -- Server environments)
- Active Directory, domain networks, DNS, IIS
- Microsoft MSP, MCSE, MCNA, CCNA and other certifications a plus
- Data recovery experience a plus
- Excellent written and oral communication skills
- High level of technical expertise
- Ability to systematically identify and resolve technical issues
- Enthusiasm for technology and helping people
- Is able to work in a team and independently
April 04, 2017 at 02:39AM
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