The IT failures at Gatwick and Heathrow have put the spotlight on passengers’ rights. We explain where you stand … and how to claim when things go wrong
As a computer outage in British Airways’ systems caused chaos in airports last weekend, thousands of passengers faced havoc just when they were looking forward to a break.
And for many who had already sent their baggage through, there was the added frustration that it had been sent on to their destinations … while they were still stranded.
June 04, 2017 at 04:07PM
from Shane Hickey
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