We used the service four times when we went away and each time it let us down
Royal Mail advertises its Keepsafe service as the best way of ensuring your property is secure, yet it has failed us on every occasion we have tried to use it. Since we moved to West Sussex a year ago we have had four short trips away; each time we returned to a pile of post on our doormat, in full view of passersby (we have a glass panel next to the front door).
The first time we thought it was a one-off mistake. We complained and Royal Mail refunded our money (£14). The second time we complained, and again obtained a refund and an apology. When it happened a third time, we complained to Royal Mail’s chief executive, Moya Greene, and received a small compensation payment of £20 along with a promise of improvements.
June 04, 2017 at 12:02PM
from Rebecca Smithers
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