New York’s MTA says it will write ‘late-to-work’ notes for commuters as subway delays surge, leaving people stranded and furious

new york subway delay

New York’s Metropolitan Transportation Authority is reminding commuters it will verify subway delays as disruptions continue to multiply, leaving people stranded and furious.

The official New York City subway Twitter account on Monday said it would verify subway delays that had occurred within the past 90 days. Commuters have to fill out a form on the MTA website with information about the delay such as the subway line and time of day it occurred.

The MTA first launched the online service in 2010, but it reminded commuters about the system Monday morning after over a dozen subway lines experienced delays because of signal issues.

An MTA representative said verifications were emailed to customers within two business days.

If subway delays made you late for school, work or appts, request and receive a verification for a train delay here: https://t.co/3cuyQzgXOV

— NYCT Subway (@NYCTSubway) June 5, 2017

Subway delays have more than doubled from roughly 28,000 a month in 2012 to 70,000 each month this year, according to The New York Times. Mechanical performance has also worsened, leading to stalled trains and overcrowding.

The MTA announced a new version of its five-year, $32.5 billion funding plan that directs $14 billion toward improving New York’s subway system. The revised plan includes a six-point system to tackle short-term subway issues, like improving signal issues and subway-car equipment failures.

Gov. Andrew Cuomo is also providing a $1 million “Genius” grant to the person with the best solution for fixing problems directly connected to subway delays, like an aging signal system.

As a state agency, the MTA is controlled by Cuomo, who has taken heat for channeling more funding toward subway expansion projects than tackling delays.

Many New York subway commuters voiced their discontent with the growing number of delays on social media after the MTA drew attention to its verification system:

what if u just fixed the trains!!! https://t.co/UuDg9RK6Sz

— Maya Kosoff (@mekosoff) June 5, 2017

All of my Twitter notifications are from you guys. You guys are in bad shape.

— Irvin A Kelly (@IrvinAKelly) June 5, 2017

Laughable! Raise fare, install useless “info” kiosks, offer train delay verifications. This is an obnoxious fake fix @MTA. Fix the trains!

— Shauna Pinkett (@myafrochronicle) June 5, 2017

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