I was planning a family party and was not sure how many hotel rooms we would need
I have been charged with planning a family gathering for my father-in-law’s 80th birthday. As a result I used Booking.com to reserve seven refundable rooms at the Copthorne Hotel in Slough, with a view to cancelling any we would not need when the final guest list was confirmed. With this in mind, I was only searching for hotels that offered “free cancellation”, which these clearly did.
The next morning I was shocked to find that £1,209 had been taken from my account – the full amount for all seven rooms. I contacted Booking.com and the Copthorne, and both said the booking did not have free cancellation. I have since learned we only need four rooms, but both companies are refusing to refund me for the other three.
June 11, 2017 at 11:25AM
from Miles Brignall
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