Economic Times |
Why is customer service still so terrible in an age of wallets and mobile banking?
Economic Times The answer perhaps lies in AI (Artificial Intelligence). Customer service industry is a massive algorithm already, with agents being given flowcharts to deal with as many kinds of queries as the organizations can feasibly imagine. There’s no reason why … |
May 24, 2017 at 01:10PM
from
No comments:
Post a Comment