It cracked, then broke, but the company refuses to repair it
Two years ago I purchased a Zanussi freezer from my local John Lewis. It is still working well, except the door handle recently developed a crack in the middle and has now broken completely.
I wrote to Zanussi hoping for a replacement because this appears to have been caused by a manufacturing fault. I was astonished to hear back that the handle is considered a “cosmetic” item. I had expected an excuse about “normal wear and tear” or it being just over the expiry of the two-year guarantee, but this is a new one on me.
May 21, 2017 at 11:31AM
from Rebecca Smithers
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