We decided to move from BT to SSE and now face losing our telephone number of 25 years
After reading an article in Money we decided to switch our phone and broadband service from BT to SSE, and it has turned into a nightmare.
At the time, SSE confirmed we would be able to keep our landline number that we’ve had for 25 years. On the agreed date of the switch we were cut off from BT, but nothing else happened. At this point we realised we’d not been sent a router. It later transpired there had been a bigger problem and we would have to restart the switching process, which could take three weeks.
May 01, 2017 at 11:36AM
from Miles Brignall
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