Them: “We’d really love to show you our platform. It’s an artificial intelligence, big data, machine learning chatbot with robust apis. It is a system of engagement designed to deliver both candidate and employee experience.”
Me: “Why do you call it a platform?”
Them: “There are five different modules that work together.”
Me: “That’s not a platform.”
Them: “Yes it is.”
Me: “What do you mean by ‘experience’?”
Them: “Everyone who uses it has an experience. It’s intuitive and easy to use.”
Me: “Doesn’t dumbing down the interface make it a lot harder for power users to get their work done?”
Them: “But, it’s a consumer grade experience.”
Me: “So what do you do to make the candidate’s experience better?”
Them: “We tell them that we’ve received their resume. Then, if our customer wants to, we can tell them the status of their application.”
Me: “Do your customers use that feature? Who answers the candidate’s questions when they have a question? Doesn’t that increase the time and expense of recruiting?”
Them: “That’s really up to our customers.”
Me: “Can you give me an example of a customer who is doing this?”
Them: “Not really.”
Me: “So tell me about the platform thing again.”
Them: “We have five modules and they all work together.”
Me: “That used to be called a product.”
May 04, 2017 at 04:29PM
from John Sumser
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