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Sunday, May 28, 2017

PayPal refused to listen when eBay buyer returned item in pieces

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Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my account

Early in December 2016 we sold a rotovator on eBay which we had purchased from a local auction. The auctioneer had tested it and confirmed it as working. The eBay buyer turned up in person to collect the machine and seemed happy with the purchase.

Four months later we received a message from PayPal that claimed that the machine had been significantly “not as described”. Puzzled, we asked if we could get some pictures of the machine and, if possible, to let us know what was wrong with it, as we suspected something dodgy was going on. This request was ignored. Instead, PayPal instructed the buyer to send it back to us, and then blocked £112 from our account.

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May 28, 2017 at 12:22PM

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from Miles Brignall

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