United. Uber. Wells Fargo. CEOs of well-known brands are constantly under a microscope—every mistake or fault criticized, analyzed, and publicized.
- After a passenger was forcibly removed from his seat and dragged off a plane, the United CEO’s initial response (“I apologize for having to re-accommodate these customers…”) was widely seen as callous and tone-deaf.
- Uber’s CEO was caught on video berating one of his own drivers after the driver told him that Uber’s changing prices were hurting his business.
- Rather than acknowledge a systemic problem, Wells Fargo CEO blamed rogue employees for creating fake accounts in customers’ names.
May 16, 2017 at 10:44PM