The firm’s Infinity deals are advertised as a simple way to get unlimited superfast access. But the reality can be very different, as Anna Tims writes
For sale: “Real peace of mind”. That’s what you get, according to BT – for those who can afford up to £50.99 a month for its fibre broadband deals. “No more worrying about hitting your usage limits,” boasts the blurb on its Infinity packages, which are supposed to provide unlimited internet access at speeds five times faster than average.
Indeed, Mazhar Ali had no fears about exceeding his limit since he upgraded to Infinity 1, because he could barely use the internet at all. And the promised “peace” turns out to be because his remote Welsh farmhouse had been all but cut off from modern communications.
May 01, 2017 at 11:27AM
from Anna Tims
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