Thursday, May 4, 2017

‘I Hate Your Customer Service–But I’ll Never Tell You’

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Any time a customer complains directly to you about your customer service or other aspects of your operation, you’ve caught a lucky break. Unfortunately, most customers, most of the time, don’t complain, particularly if the offense in question isn’t particularly egregious. Instead, they walk away.

May 03, 2017 at 11:10PM

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from Micah Solomon, Contributor

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