I cancelled my car insurance in the cooling-off period, but was still charged

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I changed my mind within the 14 days so why do I have to pay One Call Insurance £74?

I’d like to ask your views on insurers offering cooling-off periods if you change your mind, but still levying substantial charges if you do.

I recently purchased car insurance from One Call Insurance. In my view the application process wasn’t great and when I received the certificate via email the next day, it was unreadable. When I complained I was told the problem was with my computer.

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May 15, 2017 at 11:01AM

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from Miles Brignall

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