A website built on the premise that most people are honest is struggling. Now at last there is a promise of more protection, as Anna Tims reports
Last November Clive Rose* sold two handmade Japanese swords on eBay, worth a total of £1,940. The buyer, once he had received them, demanded that the cost of the more expensive sword be slashed. Rose refused to haggle and asked for the items to be returned and a refund issued.
Eventually a box arrived. “We couldn’t open it until we had signed for it,” says Rose. “On the label it said two items were inside. When we had signed and opened it up we found the cheaper £540 sword badly damaged because of poor packaging, and a brick. The other £1,400 sword, for which he had been trying to barter, was not there.”
May 21, 2017 at 12:01PM
from Anna Tims
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