Delta apologizes for forcing family off flight

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Delta Air Lines Inc (DAL.N) said in a statement it was “sorry for the unfortunate experience,” a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested during a dispute over a seat they had bought for their teenage son. “Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. The apology came the same day members of a U.S. Senate committee held a hearing on the industry’s customer service failures and issued harsh criticism of airline fees, disputes with passengers and the lack of competition in the heavily consolidated sector.

May 05, 2017 at 08:21PM

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