As companies rely more and more on cloud-native services, parts of their infrastructure are breaking more often and causing bigger disruptions. When it comes to managing them, legacy ITSM tools simply aren’t cutting it anymore. In the old world, you could get away with resolution times in days. In the world of Cloud, downtime is measured in minutes, not hours.
But there’s a better way – a framework that combines real-time communications with a full “alert-triage-respond-deploy” loop, so you can dispense with wasted time and context-switching. We call it ChatOps, and it’s becoming increasingly widespread as a method of incident management.
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May 03, 2017 at 05:05AM
from Brand Post
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