When an airline damaged her mobility scooter, Jenny Gumbrell, who has MS, fought in vain for a replacement. And, as we discovered, she’s not alone in losing her ‘lifeline’ when flying
Jenny Gumbrell has been housebound and unable to work since returning from a trip to New Zealand in mid-February. When her flight arrived at Gatwick she discovered that her portable mobility scooter was in pieces, having been apparently dropped from a height. It was declared beyond economic repair and, since then, the multiple sclerosis sufferer from Winchester has fought in vain to persuade Emirates Airlines to pay for a replacement.
“I can’t leave the house unless I pay for a taxi,” says Gumbrell, who had to be pushed by airport staff in a borrowed wheelchair to her taxi. “The scooter gives me a sense of independence, despite the difficulties caused by my condition.”
April 24, 2017 at 11:54AM
from Anna Tims
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