Organizational maturity is the overall high level of business effectiveness, efficiency, operational excellence. agility, innovation, intelligence, and people-centricity. Many organizations are on the journey of digital transformation which represents the next stage of business maturity and will improve how the enterprise works and interacts with its ecosystem, with the customer at the center of its focus. But what are further aspects and specific steps in building digital competency and improve business maturity?
Assess the current state of business capability (people, process, technology: A capability is an ability that an organization, person, or system possesses. Capabilities are typically expressed in general and high-level terms and typically require a combination of organization, people, processes, and technology to achieve. By assessing the business capability, the management readily considers service, process, information, asset, people, etc dimensions of the adequacy of the capability to fulfill their business strategy. It is important to identify the capability gaps for strategy management and develop the target state capability; also comparing your set of capabilities with competitors' to ensure that it is developing differentiated capabilities to gain unique competency. You should also have an in-depth understanding of what capabilities are important to achieve the strategic business goals, etc, and build your long-term competency.
Establish digital principles and practices for building business competency: There needs to be a pragmatic way of applying whatever principles to the problem in a consistent manner. Otherwise, it is a waste of effort to even state them. The digital credos are the top principles to run digital organizations today, they are not the static rules or rigid processes to limit the business potential. Instead, they are the philosophy behind the methodologies and practices, and they are the mindsets behind behaviors and actions for building organizational level business competency. You will need a cascade of statements that link the overall vision/philosophy (common value-driven target) of the organization, value statements (used to monitor overall performance - how the vision is achieved). It’s not easy for a set of principles defined that can be applied holistically. Going digital not just about the products you make or the website you design. It’s a core shift in how the business operates and the full set of business capabilities and core competency to improve overall organizational maturity.
Source appropriate strengths and skills to deliver desired capability: The business competency can only be built via high effective leadership that inspires with vision, engage with teams, focus on higher order intrinsic needs and raised consciousness about the significance of specific outcomes and new ways in which those outcomes might be achieved. Don't forget about communication, transparency, and acts of integrity on the part of management in creating organizational trust. It is about establishing the high innovative and high-performing team with complementary capabilities and skills, being inclusive and recognizing merit and ideas, no matter where they come from. When teams laser focus on the shared goals of the organization, they compete (professionally) and complement (when needed) towards the attainment of the shared goals and that creates a conducive environment for the collective potential to unleash and collective capability to flourish. Organizations need to pay more attention in creating shared and admirable goals and then encourage the teams to compete and collaborate as they deem fit.Assess the effectiveness and maturity of capability: The cohesive set of business capabilities become the digital competency of the organization. The maturity of a business capability would be based on the ability for the capability to deliver on customer needs or to achieve the desired capability outcome. In other words, capability maturity can be measured against the achievement of desired business or customer outcomes. One way to measure business "value" is by assessing the capability's effectiveness in achieving the desired outcome. This can be accomplished by measuring (a) the technology impact on capability effectiveness, and (b) the process impact on capability effectiveness (# of orders delivered, order cycle time), and so on. © the people factor on collective capability effectiveness and maturity (changeability, innovation, etc.)
Many forward-looking organizations are at the inflection point of digital transformation. It implies the full-scale changes in the way the business is conducted, such as mindset, talent, skills, capabilities, processes, technologies. The right set of unique digital capabilities directly decides the overall organization’s competency and growth potential, to build high-effective, high-responsive, high-intelligent and high mature digital organizations.
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April 03, 2017 at 09:39AM
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