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Friday, March 31, 2017

The Secret Formula to Guaranteed Customer Loyalty (L=HE^2)

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As a CEO, you have traveled extensively, and probably stayed in more hotels than you care to admit. You have likely experienced different service levels -- even at high-end hotels that purport to be customer focused. Even at the five-diamond properties with white-glove service and the “Heavenly Beds,” you never quite feel at home.



March 31, 2017 at 07:18PM

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from GFassak@ChiefOutsiders.com (Gary Fassak)

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