Tuesday, March 21, 2017

85% of Customer Contact Automated in 3 Years - Goodacre UK
LONDON, March 21, 2017 /PRNewswire/ -- At a packed Systems in the City Conference (SITCC) held at the London Stock Exchange, Microsoft's Richard Peers suggested that 85% of customer engagement interactions will be managed without people by 2020. Customers would interact with companies...

March 21, 2017 at 03:53PM