It’s bound to happen sometime. You offend a team member. You drop the ball at a critical time. You forget about an important meeting or mishandle a vital project. You feel terrible. You want to make it right—to fix the problem and be able to move on. But how do you apologize to your boss, co-worker, or employee without making it worse? Being a clear and effective communicator is a vital component to apologizing. Here are nine steps to that perfect apology: Respond quickly. Don’t wait to fess up. show all text
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